FAQs

I've lost my coin. How can I get a replacement?

Email us your sales order number for your original order, and we'll be happy to help. We'll review the information with you and can make any changes, if needed, to your QR code. 

I am having problems scanning my QR code.

If you have trouble scanning, adjust the camera height as needed. For iPhone users, you may need to zoom in to capture the QR code.